Everyone can join Coop Mobile. If you already have a mobile number and you'd like to keep it, then use our porting service. It's easy to do, and takes just a couple of days to move your number across from your old network. You just need to follow three simple steps and we will take care of the rest:

• Tell us that's what you want to do before you activate your Coop Mobile SIM.
• Send us a copy of your photo ID and last mobile bill to help@coopmobile.coop so we have authorisation to move your number to us.
• Let your current provider know you want to port your number by texting PORT to 12345 from your current mobile.

Find out more about porting your number here.

If you don't mind getting a new number then simply buy a SIM and activate it and we'll give you a mobile number to use immediately.

Once you have picked up a SIM card in store or ordered one online from coopmobile.coop you are ready to start the process to port your number from your existing network provider.

Step 1: Set up your Coop Mobile account
Go online or to the Coop Mobile app and follow the steps to set up your Coop Mobile account. Once you have selected the plan you want to be on you will be asked if you want to keep your existing number. At this point you will need to tell us which provider you are currently with and whether your current mobile service is:

• Contract (post-pay), or
• Pay as you go (pre-pay)

This information is needed to start moving your number between networks.

Step 2: Confirm you have permission to move the number
We will need to prove that you, or the person responsible for the account, is happy for the number to be moved. Please email help@coopmobile.coop with:

• A photo or scan of your passport or driving licence
• If you're on a contract, a copy of your most recent mobile bill

Step 3: Tell your current provider you're ready to switch
Once you have sent us your identity documents you need to start the port process with your current network provider. From your existing mobile phone, text:

PORT to 12345

This lets your current network know you're happy for your number to be moved to Coop Mobile.

Important: if you're leaving a contract early, you may need to settle any early termination fees with your current provider.

That's it. We'll send you an email as soon as your number has moved over. This process can take up to 48 hours to complete. Once your old account has closed, you may want to cancel any direct debits with your previous provider, just to be on the safe side.

Yes! You can change your plan any time, but your new plan starts from your next monthly billing date. You will need to tell us that you want to change your plan before your current plan renews. You can do this via your Coop Mobile My Account online or via the app. We will send you a reminder by text before your plan is due for renewal.

Currently, Coop Mobile only supports one mobile number (single subscription) per account. Customers are able to purchase multiple plans for family members but each will have their own account, and allowances cannot be shared across multiple users.

Yes. There's no contract, so you can leave anytime. Your active plan will run until the end of the month that you last purchased. If no further purchase is made after that, then your Coop Mobile service will end.